The Strategic Account
Manager will develop and cultivate high value customer relationships
within a strategic base of OneSource Business Browser customers. They
will be responsible for the maintenance, renewal, and up-sell/cross-sell
within the associated customer base and the associated annual target
revenue number. Primary position functions will be:
- Establishing
executive-level credibility within established, strategic accounts
through business expertise, deep understanding of industry issues
and a focus on product offerings
- Communicating the
OneSource Business Browser value proposition to existing customers
in a way that generates a powerful, positive and lasting impression
- Developing and
discussing how the Business Browser suite of products can meet the
customer’s needs and still satisfy OneSource profitability and
growth requirements
- Ensuring
profitable revenue growth and customer satisfaction within assigned
accounts
Essential Job
Functions:
- Develop and
execute account plans using at least one high-level selling
methodology (TAS, Holden, Miller-Heiman, etc.)
- Leverage existing
relationships to develop a strong pipeline of business.
- Partner with
Customer Services’ Organization to develop and maintain strong
customer relationships.
- Identify specific
opportunities to up-sell and cross-sell to established strategic
customer base.
- Negotiate terms
and conditions at the executive-level that are favorable to both
OneSource and the customer
- Through
consistent use of CRM system, forecast and track sales revenues and
activities in a timely manner
- Stay up-to-date
with and communicating market developments, new, competitive
offerings and industry vertical trends
- Lead
cross-functional, virtual teams and work with sales colleagues in a
collaborative manner
- Work with
customers to measure and assess the achievement of explicit business
outcomes
- Share lessons
learned with other members of the Account Team
Knowledge,
Skill, and Abilities:
- Demonstrated
success in developing and maintaining senior-level relationships in
a similar environment
- Specific
experience in and knowledge of the industry vertical being served
- High level of
comfort with a technology-driven, fast-paced environment that
requires ability to quickly synthesize multiple sources of data
- Sound and
up-to-date technical knowledge
- Board-level
presence and ability to build strong trust and credibility
- Very strong
verbal and written communication skills
Education and
Experience:
-
Bachelor’s degree is preferred or
European equivalent.
- At least 10 years
of selling experience, 5 of those years managing large ($1 million
plus) customers in a business to business environment.
- Stable
progressive work history
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