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Job title:  Strategic Account Manager
Location: Concord, MA
Status:     Full-Time 
Contact:  M025_07@onesource.com

 

The Strategic Account Manager will develop and cultivate high value customer relationships within a strategic base of OneSource Business Browser customers. They will be responsible for the maintenance, renewal, and up-sell/cross-sell within the associated customer base and the associated annual target revenue number.  Primary position functions will be:

 

  • Establishing executive-level credibility within established, strategic accounts through business expertise, deep understanding of industry issues and a focus on product offerings
  • Communicating the OneSource Business Browser value proposition to existing customers in a way that generates a powerful, positive and lasting impression
  • Developing and discussing how the Business Browser suite of products can meet the customer’s needs and still satisfy OneSource profitability and growth requirements
  • Ensuring profitable revenue growth and customer satisfaction within assigned accounts

 

Essential Job Functions:

 

  • Develop and execute account plans using at least one high-level selling methodology (TAS, Holden, Miller-Heiman, etc.)
  • Leverage existing relationships to develop a strong pipeline of business.
  • Partner with Customer Services’ Organization to develop and maintain strong customer relationships.
  • Identify specific opportunities to up-sell and cross-sell to established strategic customer base.
  • Negotiate terms and conditions at the executive-level that are favorable to both OneSource and the customer
  • Through consistent use of CRM system, forecast and track sales revenues and activities in a timely manner
  • Stay up-to-date with and communicating market developments, new, competitive offerings and industry vertical trends
  • Lead cross-functional, virtual teams and work with sales colleagues in a collaborative manner
  • Work with customers to measure and assess the achievement of explicit business outcomes
  • Share lessons learned with other members of the Account Team

 

Knowledge, Skill, and Abilities:

 

  • Demonstrated success in developing and maintaining senior-level relationships in a similar environment
  • Specific experience in and knowledge of the industry vertical being served
  • High level of comfort with a technology-driven, fast-paced environment that requires ability to quickly synthesize multiple sources of data
  • Sound and up-to-date technical knowledge
  • Board-level presence and ability to build strong trust and credibility
  • Very strong verbal and written communication skills

 

Education and Experience:

 

  • Bachelor’s degree is preferred or European equivalent.
  • At least 10 years of selling experience, 5 of those years managing large ($1 million plus) customers in a business to business environment.
  • Stable progressive work history

 


 

 
 
 

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