Last Updated: July 2013
This Policy describes the personal information we collect about you, why we collect it, how we use it, and when we share it with third parties. In addition, this Policy describes your choices with respect to how we collect and use your information. You may exercise your choices about how we collect and use your information consistent with this Policy at any time. Your continued use of the Website and the Products, and your participation in our contests and promotions constitute your acceptance of this Policy and any updates thereto.
The Website is intended for adult audiences only, and neither OneSource nor any of our agents or service providers, acting on our behalf, knowingly collects any personal information from anyone under 13 years of age, nor do we benefit from allowing another to collection personal information from anyone under the age of 13 on our behalf. If you are under age 13, please do not attempt to register for the Website or provide any personal information about yourself to us. If we learn that we have collected personal information from a child under age 13, we will delete that information as quickly as possible. If you believe that we might have any personal information from a child under the age of 13, please contact us immediately.
OneSource shall separately address the handling of any personal information you disclose in connection with your use or access of, purchase or subscription to any Product in the appropriate contract and otherwise in separate Product terms and conditions. To the extent that this Policy conflicts with any executed contract between you and OneSource with respect to a Product, the terms of such executed contract shall govern.
Safe Harbor Compliance
As part of our commitment to protecting your privacy, OneSource has elected to adhere to the Safe Harbor Principles of the United States Department of Commerce. By certifying this election with the Department of Commerce, OneSource has declared that it provides adequate privacy protection, as defined by the European Commissions Directive on Data Protection. Additional information about the Safe Harbor Program and the Directive on Data Protection can be obtained at http://www.export.gov/safeharbor/.
Information We Collect About You
Automatic Information Collected Through Computer Tracking
OneSource may track and retain information about the computing environment you use to access the Website and Products, such as your IP address, browser type or operating system. We collect and analyze this information for the continued improvement of the Products and our business. For example, tracking the computing environments most frequently used by our customers can help us to accommodate the most appropriate browser types and versions. Additionally, our record of IP addresses that access the Products and Website allows us to determine the source or cause of error messages that may appear in the Products or on the Website at any given time, or to assist customers who may be experiencing technical difficulties while accessing the Products or Website.
Personal Information You Provide Through The Website
The personal information you provide to OneSource through the Website allows us to determine if you are an authorized user of one or more of the Products, for which you or your organization has paid a fee. We need to know your personal information in order to provide you with all the benefits you are entitled to receive as an authorized user of the Products. For instance, you may be asked to provide us with your physical and online contact information (e.g. name, address, email address, etc.), particularly if you seek customer support from our Help Desk. In addition, we may ask for work-related identifying information (e.g. employer, job title, etc.) in order to inform you of Product updates. OneSource may retain the personal information you provide to us in order to more easily assist you with customer service or technical support of the Products and to continue to forward new Product information.
Personal Information Collected In The Scope Of Marketing Activities
In order to improve our Products and facilitate their delivery to you, OneSource may collect both personal and non-personal information about you within the scope of our marketing activities, both online and offline. For example, OneSource may collect contact information about you that would include information like your name, address, telephone number, and e-mail address when it conducts trade shows, demand generation campaigns, contests, trials, when you click on landing pages, and in the course of Pay-Per-Click campaigns.
In addition, when you enter OneSource contests and participate in other OneSource promotions, you provide us with various personal details (e.g., name, company, job title, phone number, and email address), which we may retain and use in furtherance of our marketing activities in accordance with this policy and specific OneSource Contest Rules and Conditions.
When you register as a user of the Products you have the option to allow us to contact you about our Products and services. In order to evaluate your use of the Products, OneSource may track which functions of the Products you use most frequently. This information will help us provide you with only the most relevant and useful information about the Products, as well as suggestions that could enhance your use of the Products.
How We Use Collected Information
Aggregation Of User Data
OneSource may aggregate the information you provide with similar information collected from other visitors to the Website or users of the Products in order to evaluate or enhance the Website or Products. Specifically, OneSource may use the aggregated data to determine the usage patterns or interests of visitors to the Website or users of the Products, or for purposes related to the technical support or security of the Website and our computer systems. The aggregated data that we evaluate, however, contains no personal information or other information that could identify an individual.
Usage Tracking Within The OneSource Products
We may track usage information within the Products based upon the number of reports and types of reports that are accessed by a particular UserID number. We do this to monitor authorized usage of the Products and to improve the design and functionality of the Products. Customers can also track the total number of reports in the Product that are accessed at the user level or accessed by all users within their organization for administrative purposes.
We may also aggregate corporate or industry information accessed by all of our clients. We do this in order to appreciate the types of companies and industries for which our customers require information, which in turn improves the quality of the Products. OneSource does not correlate the accessed corporate or industry information to a specific user or to a particular organization.
User Information To Certain Third Parties
OneSource may, on occasion, provide some general usage information from the Products to our data suppliers for royalty-related purposes. Any information that we may provide to our data suppliers contains no personal details about individual users. Additionally, no information that we collect from the Website or Products or that you provide to us is ever sold to third parties. When appropriate or required we may disclose information, including personal information, collected from the Website or Products to protect our legal rights or in response to a court order, or in connection with a sale or merger of OneSource or its assets. OneSource will endeavor to make such disclosures subject to protective orders or confidentiality agreements.
With respect to information collected in the course of our marketing activities, OneSource may exchange business leads with our affiliates from time to time. In addition, we may share personal information we collect from contest entrants with our affiliates, including OneSource UK. As such, information collected from contest entrants may be shared outside of OneSource US. In order to properly conduct OneSource contests, OneSource UK may, on occasion, contact contest entrants directly.
Additionally, we may, on limited occasions, share your personal information with third party marketing partners. These partners generally consist of persons or entities with whom we maintain a relationship and which offer certain complementary products and services to those Products and services that we offer. We will take commercially reasonable efforts to make sure that such third parties safeguard your personal information. Further, you are permitted at any time to request that we refrain from sharing your personal information with such third parties, or that we disclose who we shared your personal information with. In order to make such requests, please follow the instructions set forth below with regard to requests made in connection with your personal information.
Choices About How We Use And Disclose Your Information
Marketing Activities Information
If you do not wish to have your personal information used by OneSource to promote the Products, in furtherance of our marketing activities or otherwise disclosed to third parties, or if you do not wish for us to share your personal information with our affiliates for the purpose of conducting contests or providing lead information, you can opt-out by sending us an email stating your request to email@example.com.
Receipt of Communications
If you decide at any time that you no longer wish to receive communications from us you may opt out by updating your account through the Account Maintenance option described below, except that you may still receive certain communications from us at your request or at the request of your organization.
The OneSource servers are physically secure and may only be accessed by OneSource’s technical or support personnel whose jobs specifically relate to maintaining the integrity of the OneSource servers or supporting product-related functions. Such individuals are required to maintain the security of the servers and the confidentiality of the information contained in the servers. OneSource takes all reasonable and appropriate steps to protect your personal information, including by encrypting such information, maintaining readily accessible steps to limit access, working to detect unauthorized access, and not storing such information any longer than we need to.
Third Party Sites
Account Maintenance Option
You may access your personal information electronically in the Business Browser product through the Account Maintenance option that is accessible from the shortcuts menu located in the navigation bar, or by sending a request to OneSource for such access at firstname.lastname@example.org. You may change your personal information as often as you like and even print out a copy of the personal information for your records. Further, you may elect to change your preferences with respect to your personal information at any time, in accordance with the appropriate procedures set forth herein.
If You Have a Concern
Should you have a concern about OneSource’s collection or use of your personal information, OneSource would like to hear about it. You may contact our Help Desk in the United States at 1-800-433-0287 or in the United Kingdom at +44(0)1483-241241 or elsewhere at +1-978-318-4650. You may also email us at email@example.com or write to Customer Service at our corporate headquarters identified below.
Who We Are
OneSource Information Services, Inc. is providing this privacy statement to you as a registered user of one or more of the Products or as a visitor to the Website. We may change this privacy statement from time to time and will post those changes here to keep you up-to-date on how we may be collecting and using your personal information. Our corporate headquarters is located at 300 Baker Avenue, Concord, Massachusetts 01742 in the United States. You may reach our U.S. corporate headquarters by telephone at 1-978-318-4300 or fax 1-978-318-4690.
California Civil Code Section 1798.83 permits customers of OneSource who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send us an email at firstname.lastname@example.org.